Term of Use

The Terms of Use regulate the conditions for obtaining Services.

The Terms of Use describe the types of Services, their cost, and payment methods.

The provision of Services is regulated exclusively by the conditions of these Terms of Use and relevant legislative acts.

Please read this document carefully to familiarize yourself with the methods and cost of providing the Services.

Reference to the words “we”, “our” or “us” (or equivalent terms) means the Company.

Reference to the words “you” or “your” (or similar words) means the User receiving the Services.

The words he/she and their derivatives in the text of the document can be applied to either a male person or a female person, depending on the context of the document.

• DEFINITIONS 

1. Personal Data means any information that directly or indirectly allows you to identify the User. For example, first name, last name, phone number, and IP address.

1. Statistical Data means any information that is publicly available and directly or indirectly relates to the User.

1. Data means a generalized concept for Personal and Statistical Data.

1. Services means the set of actions, operations, or processes performed by the Company for the benefit of the User, in accordance with the purpose and scope described on the Site and/or in the relevant contractual documentation.

1. Company’s Website (hereinafter referred to as the “Site”) means a web page or group of web pages available on the Internet at: https://stilando.world/, operated and controlled by the Company.

1. Company “STILANDO” (hereinafter referred to as the “Company” )means TURBO PARTNERS LLP, a legal entity registered under the laws of the United Kingdom, with company number OC444668 and registered office at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

1. User is an individual or legal entity to whom the Company provides Services.

1. Third Party means a natural or legal person, government agency, institution or body besides the Company or the User.

1. User’s Consent (hereinafter “Consent”) – means a voluntary, specific, informed, and unequivocal expression of will, in which the User using a statement or explicit affirmative action agrees to comply with the conditions of this Terms of Use.

1. Contract means a legally binding agreement concluded between the Company and the User (including legal entities), which establishes the terms, scope, and procedure for the provision of the Services, as well as the rights and obligations of the Parties.

1. Deposit Balance means an internal accounting record maintained by the Company that reflects the amount of prepayments made by the User for future Services. The Deposit Balance exists solely for operational and reconciliation purposes and does not constitute a bank account, financial instrument, or client money under the Financial Services and Markets Act 2000. Funds recorded as the Deposit Balance remain the property of the User until used for the execution of a confirmed Service request, and may be refunded in accordance with these Terms of Use.

• PROVISION OF SERVICES

1. The Company provides concierge and lifestyle management Services that enable the User to access, organise, and pay for a wide range of products and services offered by third-party suppliers. The User may top up a Deposit Balance or make one-time payments, and the Company, acting on behalf of and in the interest of the User, arranges and coordinates the requested Services.

1. The Services may include but are not limited to:
   1. organisation and payment of travel arrangements, tours, excursions, hotel bookings, and rental of apartments or villas;
   2. chartering or rental of private jets, yachts, vehicles, horses, and other transport or recreational equipment, including related services such as fuelling, maintenance, and repair;
   3. organisation of medical consultations, diagnostics, treatments, and other healthcare-related services;
   4. assistance with enrolment, admission, and payment for educational programmes, including schools, universities, and specialised courses;
   5. coordination of legal, financial, and consulting services;
   6. organisation of leisure and entertainment activities, including ticket booking for sports, cultural, and social events;
   7. selection, purchase, and delivery of luxury goods, including jewellery, watches, designer accessories, gifts, and other items, with payment made either by bank transfer or card, in the interests of the User;
   8. other related or auxiliary concierge services reasonably requested by the User and accepted by the Company.

1. All payments for the Services, including any Deposits, are processed by the Company in accordance with the applicable laws of the United Kingdom governing financial intermediation, consumer protection, and anti-money laundering (AML) requirements.

1. The Company may accept funds from the User solely for the purpose of arranging, booking, or paying for Services provided by verified third-party suppliers. Such payments do not constitute financial or investment activity of the Company. The Company does not provide payment processing or banking services and acts exclusively as an intermediary facilitating payments between the User and the respective supplier.

1. The User expressly authorises the Company to make payments, transfers, or settlements to third-party suppliers, agents, or service providers on the User’s behalf and in the User’s interest, strictly within the amount of the available Deposit or in accordance with a direct payment instruction from the User. Each payment is executed only after the User’s confirmation, written instruction, or electronic consent through the Site or another communication channel approved by the Company.

1. The Company ensures that all transactions are carried out through secure payment systems, financial institutions, or merchant service providers that comply with the UK Payment Services Regulations 2017 and data security standards (PCI DSS). The Company records and stores transaction data solely for the purposes of accounting, audit, dispute resolution, and compliance with applicable law.

1. In the event of refunds, adjustments, or cancellations initiated by suppliers, the Company will credit the refunded amount back to the User’s Deposit balance or to the original payment method, subject to verification and applicable processing timelines. The Company is not liable for any delays or operational failures on the part of third-party payment processors or suppliers.

• PAYMENT PROCEDURE

1. All Services are provided on a 100% prepayment basis, unless otherwise expressly agreed in writing between the Company and the User.

1. The User may top up their Deposit balance with the Company by bank transfer, card payment, or any other method indicated on the Site. Funds held on the Deposit balance are used exclusively for the payment of the Services requested by the User. The Deposit Balance may be used to cover the cost of any Service provided or arranged by the Company in accordance with these Terms of Use. All funds forming the Deposit Balance remain the property of the User until applied to a specific Service. The Deposit Balance does not accrue interest, is not a bank account or investment instrument, and may be refunded to the User upon request, subject to deduction of any confirmed or pending Service charges.

1. If the cost of a specific Service exceeds the available balance, the User undertakes to make an additional payment to cover the outstanding amount before the Service is confirmed or delivered. The Company is not obliged to perform or confirm any Service until full payment has been received.

1. All payments are made in the currency indicated on the Site or in the relevant invoice, and all conversion or transaction fees charged by banks or payment systems shall be borne by the User.

1. The Company maintains internal records of all Deposit Balance transactions and payments made on behalf of the User. The User may request a detailed statement of their balance or transaction history at any time by contacting the Company’s support team.

1. Funds on the User’s Deposit Balance do not accrue interest and cannot be considered a financial instrument or loan to the Company.

1. All funds credited to the Deposit Balance are held by the Company as advance payments for future Services and are used exclusively for fulfilling the User’s confirmed requests.

• REFUNDS

1. The User acknowledges that payments for the Services represent prepayment for concierge and intermediary activities performed by the Company on behalf of and in the interest of the User.

1. Refunds may be made only in respect of unused funds held on the User’s Deposit Balance or Services that have not yet been confirmed, booked, or paid to third-party suppliers. Once the Company has executed a payment or confirmed a booking with a third-party supplier, the corresponding amount is non-refundable, except in cases where the supplier’s own refund policy allows otherwise.

1. The User may request reimbursement of any unused portion of the Deposit Balance at any time, subject to verification of identity and deduction of confirmed Service charges.

1. To initiate a refund, the User must submit a written request to the Company via email at support@stilando.world. The request must include proof of identity, payment details, and a description of the relevant transaction. The Company may request additional documents to verify the User’s right to a refund.

1. All approved refunds are processed to the original payment method or credited to the User’s Deposit Balance within 7 (seven) calendar days from the date of approval. If a refund relates to funds transferred to third-party suppliers, the processing time may depend on the respective supplier’s or financial institution’s procedures.

1. Refunds are not granted for Services that have already been rendered, initiated, or confirmed for execution, as well as for third-party transaction fees, currency conversion charges, or banking commissions.

1. If the User remains inactive and does not use the Deposit Balance or contact the Company for a continuous period of 12 (twelve) months, and repeated attempts to reach the User via the last known contact details are unsuccessful, such Deposit Balance shall be deemed dormant.

1. The Company has the right to retain dormant funds for administrative and storage purposes for an additional 6 (six) months. If the User does not submit a written claim for refund within this period, the Deposit Balance may be transferred to the Company’s operational account as an unclaimed amount and used at its discretion.

1. The Company undertakes to reinstate or refund the amount upon verifiable proof of User identity and ownership of the Deposit Balance, provided such request is received before the expiration of the limitation period established by applicable UK law.

• RESPONSIBILITY

1. The User acknowledges that the Company acts as an intermediary between the User and verified third-party suppliers and is responsible only for the proper execution of its obligations within the scope of these Terms of Use. The Company shall not be held liable for the performance, quality, or outcome of any third-party services arranged on behalf of the User.

1. The Company is not responsible for:
   1. any losses or damages arising from incorrect, incomplete, or outdated information provided by the User;
   2. the actions, omissions, or negligence of third-party suppliers, contractors, or service providers engaged in fulfilling the User’s requests;
   3. delays, cancellations, or failures in the provision of Services caused by force majeure circumstances, travel restrictions, or other events beyond the Company’s reasonable control;
   4. any unauthorised use of the User’s account, credentials, or Deposit Balance resulting from the User’s negligence or disclosure of access data to third parties
   5. temporary interruptions in access to the Site, its functions, or the Services due to maintenance, technical failures, or communication disruptions;
   6. indirect, incidental, consequential, or punitive damages, including loss of profit, business, or goodwill, except where liability cannot be excluded under applicable UK law.

1. The User is responsible for the accuracy and completeness of the data provided to the Company, for maintaining the confidentiality of their authentication details, and for all actions performed through their account or Deposit Balance.

1. The Company undertakes to take all reasonable and proportionate technical and organisational measures to protect the User’s Data and Deposit Balance against unauthorised access, misuse, or loss, in accordance with applicable UK data protection and financial compliance standards.

• GOVERNING LAW AND DISPUTE RESOLUTION

1. All relationships between the Company and the User arising in connection with the provision and use of the Services shall be governed by and construed in accordance with the laws of England and Wales.

1. To expedite resolution and control the costs of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute”), the Parties agree to first attempt to resolve the Dispute amicably through good-faith negotiations within 10 (ten) Business Days from the date one Party notifies the other Party in writing of the existence of the Dispute.

1. If the Dispute cannot be resolved amicably within the specified period, it shall be referred to and finally settled by arbitration in London, United Kingdom, in accordance with the Arbitration Rules of the London Court of International Arbitration (LCIA), which are deemed to be incorporated by reference into this clause.

1. The language of the arbitration shall be English. The arbitral award shall be final and binding on both Parties. Each Party shall bear its own legal costs, unless otherwise determined by the arbitral tribunal.

• USER CONSENT

1. By accepting these Terms of Use, the User confirms and agrees to the following:
   1. the terms of payment and provision of the Services as defined by the Company;
   2. the terms and procedure of registration and use of the Site;
   3. that notifications, confirmations, and other communications from the Company may be sent electronically, including through the use of the User’s IP address, email, or other digital identifiers;
   4. that the User has read, understood, and agreed to be bound by all provisions of these Terms of Use.

1. The User’s Consent shall be deemed validly given when the User performs any of the following actions:
   1. making a payment or replenishing the Deposit Balance;
   2. confirming acceptance of these Terms of Use digitally (by checkbox, button, or other digital confirmation);
   3. continuing to use the Services after publication of any updates to these Terms of Use.

1. By performing any of the above actions, the User provides explicit Consent to the processing of their Data and confirms their agreement with the terms and conditions established herein.

• IMPLEMENTATION OF CHANGES

1. The Company has the right to make changes to these Terms of Use in the event of a change in the terms of providing Services or a change in the amount of the сommission.

1. The User is obliged to familiarize himself with the new terms of the Terms of Use, and the Company is not responsible if the User has not familiarized himself with the new terms of the Terms of Use.

1. Our electronic or otherwise stored copies of the Terms of Use are deemed to be the true, complete, valid, and enforceable versions of these Terms of Use that are in effect at the time you visit the Site. If the User uses the Services after the date of update of the Terms of Use, we have the right to assume that the User has read the new version of the Terms of Use and agrees to the terms of the Services.

• COMPANY DETAILS

TURBO PARTNERS LLP

Registered in: United Kingdom

Company number: OC444668

Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX